| Is the Soot Meter ASTM Approved?
A method for the Soot Meter is in process with the ASTM, work item number WK23595. It is possible that it will become a method as early as June 2010.
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Does Wilks rent analyzers? Yes, we do have a rental program available for customers in the US or Canada. Please send an inquiry to
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if you are interested in obtaining additional information on renting an InfraCal Analyzer.
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How long does the source last? The source in an InfraCal Soot Meter is a tungsten source with a lifespan of generally 5 or more years. However, the source falls under the warranty coverage on the InfraCal Analyzers, which is a one year factory warranty.
Back to top What is the warranty on the InfraCal Soot Meter? All of our InfraCal Analyzers come with a one year factory warranty. Please contact Wilks Enterprise for a copy of the warranty if you wish to obtain it prior to purchase. Extended warranties are available for purchase for an additional one or two years. The extended warranties can only be purchased at the time the analyzer is purchased.
Back to top My InfraLog Printer will not work. 1. Check the back of the InfraCal Analyzers and be sure the "Cal Lock" switch is in the "I" position.
2. Check to see that the printer light is on. 3. The printer comes with a manufacture warranty. For additional trouble shooting questions contact the Manufacturer: Weigh-Tronix, Fairmont, MN Tel: 507-238-4461, e-mail
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Back to top When I press run nothing happens. If you press and hold the run button rather than press and release, it will go into the timer-setting mode. The Soot Meter does not require a timer. To reset the timer to zero, use the up and down arrows on the buttons. Once the timer is set to 0.00, press the "CAL" button and the display will return to "idle".
Back to top Where can I obtain an additional manual for the InfraCal Soot Meter? All of our manuals are available on our website. The User's Guide for the InfraCal Soot Meter Plus, Model HATR-CP can be obtained by pasting this link into your browser bar http://wilksir.com/pdf/SootMeterGuide.pdf
Back to top Will the power supply work in any country? The power supply for the InfraCal Soot Meter is a Universal Switching Power Supply, the input is 100 - 240v, 50/60 Hz. However, you may need to purchase an adapter plug locally.
Back to top Can I use the External 12 v Battery Pack outside of North America? The battery pack is supplied with a US AC adapter that requires a 115v 60 Hz input to recharge the battery. Customers using the battery pack outside the US would need to supply their own converter with the appropriate outlet to convert their country's power to the 115v 60 Hz.
Back to top Does Wilks sell used equipment? No, we do not sell used equipment. Our analyzers are generally in use for more than 7 years and it would be more costly to refurbish an old analyzer than to build a new one.
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Frequent Questions
